Data Protection
maju99 Members

1. Introduction and Scope

maju99 ("we", "our platform") takes the responsibility of protecting personal data seriously. This Privacy Policy describes our practices regarding the collection, processing, storage and disclosure of personal information of members using the maju99 online gambling platform at maju99.one.

This policy applies to all individuals who register an account, browse the website, use the services or contact maju99 customer support. Our platform operates under international licensing and complies with relevant data protection frameworks.

We reserve the right to update this Privacy Policy from time to time. Any material changes will be communicated via a notice on the website or by email to registered members. Continued use of the platform after such changes take effect means you accept the latest version of this policy.

3. How We Collect Information

Your personal information is collected through various channels, including:

• Account registration: When you fill in the registration form, we collect the basic information needed to create your account.
• Verification process (KYC): To comply with international licensing requirements, we request identity verification documents such as a valid MyKad or passport.
• Financial transactions: Every deposit and withdrawal via Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency records the details required for secure processing.
• Platform use: Your activity while playing slots, live casino or placing sports bets is recorded automatically for security and compliance purposes.
• Cookies and tracking technologies: Our website uses preference cookies, session cookies and analytics cookies to improve your browsing experience.
• Voluntary communications: Information you provide when contacting customer support via live chat or email.

4. Purposes for Using Personal Data

maju99 uses your personal data only for legitimate purposes that have been stated. We do NOT use your data for purposes outside the following scope:

• Managing and maintaining your member account, including processing deposits and withdrawals within 15 minutes to 2 hours.
• Verifying your identity and ensuring compliance with the minimum age requirement of 21 years and above as stipulated.
• Processing any bonuses, including the 100% welcome bonus of up to RM500 and VIP member benefits you are entitled to.
• Detecting and preventing fraud, money laundering, terrorism financing and other illegal activities.
• Complying with legal obligations and regulations imposed by licensing authorities.
• Contacting you regarding account updates, changes to terms of service or important security information.
• Improving the quality of the platform, games and customer support services based on usage patterns.
• Supporting responsible gambling programmes, including monitoring betting patterns that may show signs of problem gambling.

5. Data Sharing and Disclosure

maju99 does not sell, rent or trade member personal data to any third party for marketing purposes. However, there are certain situations where we are required or permitted to share information:

• Third-party service providers: Payment processing companies that handle your transactions (such as e-wallet service providers and FPX gateways) receive the minimum transaction data needed to process payments securely.
• Game software providers: Game studios that supply slot and live casino games may receive anonymised game session data for RTP auditing and technical compliance purposes.
• Licensing authorities: We are required to report certain information to our international licensing body as a condition of operation.
• Law enforcement: We will disclose information when required by a valid court order or official request from a law enforcement agency.
• Fraud prevention: In cases involving fraud or serious security threats, we may share information with financial institutions or relevant industry bodies.

All third parties we deal with are bound by confidentiality agreements that hold them to data protection standards equivalent to our own.

6. Data Retention Period

maju99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law. General guidelines for retention periods are as follows:

• Active account data: Retained for the duration your account remains active and has not been closed.
• Financial transaction data: Retained for a minimum of five years after the transaction occurs, in line with international financial compliance requirements.
• KYC and identity verification records: Retained for a minimum of five years after account closure or the date of last interaction.
• Customer support communication logs: Retained for three years for quality audit and dispute resolution purposes.
• Technical log data: Retained for twelve months for security and technical investigation purposes.
• After account closure: Certain data may be retained in anonymised form for internal analytics purposes, without being re-linked to your identity.

Once the retention period expires and there is no legal requirement to keep the data, we will destroy or delete the relevant information in a secure and irreversible manner.

7. Data Security Measures

We implement a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction:

• SSL/TLS encryption on all communications between the browser and server.
• Passwords are stored using hashing algorithms that cannot be decrypted.
• Use of two-factor authentication (2FA) for member accounts and internal staff systems.
• Security audits and penetration testing conducted on a regular basis.
• Encryption of sensitive data in databases using the latest industry standards.
• Information security training programme for all staff with access to member data.
• Clear incident response procedures, including a mechanism to notify members within a reasonable time should any material data breach occur.

Although we take all reasonable steps, no system is entirely free from risk. We encourage members to also take personal precautions such as using strong and unique passwords, and not sharing login details with anyone.

8. Cookie Policy

The maju99.one website uses cookies and similar tracking technologies to improve functionality and user experience. The following are the categories of cookies we use:

• Strictly Necessary cookies: These cookies are required for basic website functions such as staying logged in and session management. They cannot be disabled.
• Preference cookies: Store your preferences such as language, display settings and login information for your convenience.
• Analytics cookies: Help us understand how members use the platform for continuous improvement. This data is collected in aggregate and anonymised form.
• Security cookies: Identify suspicious login attempts and help protect your account.

You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality. Third-party cookies from service providers we use are also subject to their respective privacy policies.