Terms and Conditions of Platform Use maju99

1 Introduction

Welcome to the maju99 platform. These Terms and Conditions ("Terms") govern your access to and use of the website, mobile application, and all services provided by maju99. By registering an account or using any part of this platform, you agree to be bound by all provisions stated in this document.

maju99 operates under international licensing. We provide online entertainment services including online slots, live casino, sports betting and various other games to members who meet the eligibility requirements set out herein.

2 Member Eligibility

To register and use maju99 services, you must meet all of the following requirements at all times:

• Be at least 21 years of age on the date of registration.
• Register voluntarily in your own name only — not on behalf of any third party.
• Not be on any active self-exclusion list issued by maju99 or any related body.
• Not be acting as an agent, representative or contractor of any other party.
• Not be a citizen or resident of any jurisdiction that prohibits online gambling activities.

3 Account Registration and Management

Each individual is only permitted to hold one (1) active account at maju99. Registering multiple accounts is strictly prohibited and may result in the closure of all related accounts and forfeiture of balances.

During the registration process, you are required to provide complete, accurate and up-to-date information including your full name, date of birth, mobile phone number and email address. False or misleading information is a violation of these Terms.

• The account password is the sole responsibility of the account holder. Choose a strong password and do not share it with anyone.
• If you suspect any unauthorised activity in your account, contact our customer support team immediately.
• maju99 will never ask for your password via email, live chat or mobile phone.
• You are responsible for all activities that take place in your account, including activities carried out by any other party who gains access with or without your knowledge.

4 Deposits and Withdrawals

maju99 supports several payment methods for members' convenience. All transactions are processed securely through verified payment systems.

All withdrawals will be processed to the same payment method used for the deposit. Withdrawals to a different payment method from the deposit may require additional review. maju99 reserves the right to delay withdrawals while undergoing standard security checks.

5 Bonuses and Promotions

maju99 offers various promotions to new and existing members. Each promotion is subject to specific terms stated in the relevant promotion details.

The welcome bonus for new members is 100% on the first deposit up to RM500. The wagering requirement for this bonus is 20 times the bonus amount received.

Additional terms that apply to all bonuses and promotions at maju99:

• Bonuses may only be claimed once per stated condition, unless otherwise specified.
• Bonuses cannot be converted directly to cash — they must meet the wagering requirements first.
• maju99 reserves the right to modify, suspend or withdraw any promotion at any time without prior notice.
• Any attempt to abuse bonuses or manipulate the promotions system may result in cancellation of the bonus and account closure.
• VIP members enjoy weekly cashback based on membership tier: Bronze, Silver, Gold, Platinum and Diamond — the rate increases with each tier.

6 Game Rules

All games at maju99 use a certified random number generator (RNG) or live stream sources using physical hardware. The results of all games are final once displayed on screen.

• Members are responsible for understanding the rules of each game before playing.
• In the event of a technical disruption during a game session, maju99 will use server records to determine the valid outcome.
• Bets placed using bonus balances are subject to the maximum bet limits set by the relevant bonus terms.
• maju99 reserves the right to void any bet placed as a result of a technical error or incorrectly displayed odds.
• Transactions that have been processed and confirmed cannot be reversed or deleted.

7 Member Conduct

All maju99 members are expected to act honestly, responsibly and with respect towards other members and platform staff. The following actions are strictly prohibited:

• Fraud, collusion with other members to influence game outcomes, or use of automated software.
• Using third-party software, bots or automated systems to interact with the platform.
• Attempting to access another member's account or maju99's internal systems without authorisation.
• Posting obscene, threatening, abusive or unlawful content through any communication function on the platform.
• Using the platform for money laundering or any illegal activity.

Violation of any of the above rules may result in immediate account suspension or closure, forfeiture of balances, and where necessary, reporting to the relevant authorities.

8 Account Closure and Suspension

You have the right to close your account at any time by contacting the maju99 customer support team via live chat or email. Before the account is closed, all eligible balances will be processed for withdrawal subject to the withdrawal terms set out herein.

maju99 reserves the right to suspend or close any account without prior notice if:

• There is evidence or strong suspicion of fraud, abuse or violation of these Terms.
• Information provided during registration is found to be inaccurate or false.
• The account is linked to money laundering activity or suspicious sources of funds.
• The account holder is in breach of an active self-exclusion condition.

Members who wish to voluntarily exclude themselves from the platform may do so by contacting customer support. Self-exclusion options include a set period of time or permanent exclusion. maju99 encourages all members to use this tool when needed for personal health and wellbeing.

9 Limitation of Liability

To the extent permitted by applicable law, maju99 is not liable for any loss or damage arising from:

• Service disruptions due to scheduled or unplanned system maintenance.
• Data damage or loss due to technical disruptions beyond our control.
• Financial losses incurred as a result of betting decisions made by the member.
• Unauthorised third-party access to your account due to your own negligence.
• Changes in laws or regulations that affect the availability of services in your jurisdiction.

Gambling carries financial risk. maju99 does not guarantee any winnings and reminds all members to bet responsibly within their own financial means.

10 Amendments to These Terms

maju99 reserves the right to update or amend these Terms and Conditions at any time. Notice of material changes will be provided to members via registered email or in-platform notification with a reasonable notice period before the changes take effect.

Continued use of the platform after the effective date of any changes will be considered acceptance of the amended terms. If you do not agree with the changes, please close your account before the effective date.

11 Contact Us

If you have any questions or concerns regarding these Terms and Conditions, or about the use of your account, our support team is ready to assist via:

• Live chat: Available 24 hours a day, 7 days a week in Malay and English.
• Email: [email protected] — we will reply within a reasonable time.

For enquiries related to responsible gambling, betting limits or self-exclusion, please visit our Responsible Gambling page or contact customer support directly.